From Communication Styles Instrument: A Teambuilding Tool by Robert Youker, PMI'96, p. 796 Four Styles - action: like to get things done, and tend to solve problems quickly - process: like to organize - people: concerned with human relationships - ideas: like concepts and new approaches "The key to using this model in teambuilding is to understand the potential problems [when different styles cause communication problems] and use the four different styles positively. If we know each others' styles in advance we can anticipate certain behaviors and make allowances for them--as well as avoid potentially negative behaviors." Workshop: have everyone answer questionnaire. add up scores. then describe the four orientations. discuss results and potential problems caused by interactions of styles. then split people into groups based on orientations. have each group prepare a set of guidelines to be used to make a presentation from one style to another. ---------------------------------------- Self-Assessment Exercise Select from each pair of attributes the one which is most typical of your personality. No pair is an either-or proposal. Make your choice as spontaneously as possible. There is no wrong answer. 1. I like action. 2. I deal with problems in a systematic way. 3. I believe that teams are more effective than individuals. 4. I enjoy innovation very much. 5. I am more interested in the future than in the past. 6. I enjoy working with people. 7. I like to attend well organized group meetings. 8. Deadlines are important for me. 9. I cannot stand procrastination. 10. I believe that new ideas have to be tested before being used. 11. I enjoy the stimulation of interaction with others. 12. I am always looking for new possibilities. 13. I want to set up my own objectives. 14. When I start something I go through until the end. 15. I basically try to understand other people's emotions. 16. I do challenge people around me. 17. I look forward to recieving feedback on my performance. 18. I find the step-by-step approach very effective. 19. I think I am good at reading people. 20. I like creative problem solving. 21. I extrapolate and project all the time. 22. I am sensitive to others' needs. 23. Planning is the key to success. 24. I become impatient with long deliberations. 25. I am cool under pressure. 26. I value experience very much. 27. I listen to people. 28. People say that I am a fast thinker. 29. Cooperation is a key word for me. 30. I use logical methods to test alternatives. 31. I like to handle several projects at the same time. 32. I always question myself. 33. I learn by doing. 34. I believe that my head rules my heart. 35. I can predict how others may react to a certain action. 36. I do not like details. 37. Analysis should always precede action. 38. I am able to assess the climate of a group. 39. I have a tendency to start things and not finish them up. 40. I perceive myself as decisive. 41. I search for challenging tasks. 42. I rely on observation and data. 43. I can express my feelings openly. 44. I like to design new projects. 45. I enjoy reading very much. 46. I perceive myself as a facilitator. 47. I like to focus on one issue at a time. 48. I like to achieve. 49. I enjoy learning about others. 50. I like variety. 51. Facts speak for themselves. 52. I use my imagination as much as possible. 53. I am impatient with long, slow assignments. 54. My mind never stops working. 55. Key decisions have to be made in a cautious way. 56. I strongly believe that people need each other to get work done. 57. I usually make decisions without thinking too much. 58. Emotions create problems. 59. I like to be liked by others. 60. I can put two and two together very quickly. 61. I try out my new ideas on people. 62. I believe in the scientific approach. 63. I like to get things done. 64. Good relationships are essential. 65. I am impulsive. 66. I accept differences in people. 67. Communicating with people is an end in itself. 68. I like to be intellectually stimulated. 69. I like to organize. 70. I usually jump from one task to another. 71. Talking and working with people is a creative art. 72. Self-actualization is a key word for me. 73. I enjoy playing with ideas. 74. I dislike to waste my time. 75. I enjoy doing what I am good at. 76. I learn by interacting with others. 77. I find abstractions interesting and enjoyable. 78. I am patient with details. 79. I like brief, to the point statements. 80. I feel confident in myself. ---------------------------------------- Circle items selected and add Style 1 1 - 8 - 9 - 13 - 17 - 24 - 26 - 31 - 33 - 40 41 - 48 - 50 - 53 - 57 - 63 - 65 - 70 - 74 - 79 ________ Style 2 2 - 7 - 10 - 14 - 18 - 23 - 25 - 30 - 34 - 37 42 - 47 - 51 - 55 - 58 - 62 - 66 - 69 - 75 - 78 ________ Style 3 3 - 6 - 11 - 15 - 19 - 22 - 27 - 29 - 35 - 38 43 - 46 - 49 - 56 - 59 - 64 - 67 - 71 - 76 - 80 ________ Style 4 4 - 5 - 12 - 16 - 20 - 21 - 28 - 32 - 36 - 39 44 - 45 - 52 - 54 - 60 - 61 - 68 - 72 - 73 - 77 ________ Style 1 = Action Style 2 = Process Style 3 = People Style 4 = Ideas ---------------------------------------- Adjusting to Other Communication Styles A. Communicating with an action oriented person: - focus on the results first (state the conclusion at the outset) - state your best recommendation (do not offer many alternatives) - be as brief as possible - emphasize the practicality of your ideas - use visual aids B. Communicating with a process oriented person: - be precise (state the facts) - organize your presentation in a logical order: - background - present situation - outcome - break down your recommendations - include options (consider alternatives) with pros and cons - do not rush a process-oriented person - outline your proposal (1, 2, 3...) C. Communicating with a people oriented person - Allow for small talk (do not start the discussion right away) - stress the relationships between your proposal and the people concerned - show how the idea worked well in the past - indicate support from well-respected people - use an informal writing style D. Communicating with an idea oriented person: - allow enough time for discussion - do not get impatient when he or she goes off on tangents - in your opening, try to relate the discussed topic to a broader concept or idea (in other words, be conceptual) - stress the uniqueness of the idea or topic at hand - emphasize future value or relate the impact of the idea to the future - if writing to an idea-oriented person, try to stress the key concepts that underlie your proposal or recommendation at the outset. Start with an overall statement and work toward the more particular.