E-Services Knowledge Management on the New Generation Web: Rules, End-to-End Contracting and Business Process Automation Prof. Benjamin Grosof MIT Sloan Information Technologies group bgrosof@mit.edu http://ebusiness.mit.edu/bgrosof The new generation web, using XML and knowledge-based techniques, promises much deeper and cheaper business process automation, enabling much expanded e-services. We give a new technological approach to knowledge management for end-to-end e-contracting, policies, trust, and business process automation. The approach combines expressively powerful declarative rules, ontologies, the MIT Process Handbook, and emerging semantic web services concepts. We overview our foundational work on semantic rules and the RuleML emerging standard for web rules, including the just-released SweetRules V2 open-source toolset and Semantic Web Services Language. We give some new associated analysis of business and market evolution and strategies. In particular, we give a new roadmap for development of open shared knowledge bases about business processes and contracts, as a key element of industry infrastructure. Work supported in part by the Center for eBusiness @ MIT Vision Fund and a DARPA Agent Markup Language program award.