An ontology of some process knowledge from the MIT Process Handbook. Process A process Exception A violation of an inter-agent dependency (i.e. commitment) Exception Handler A process that deals with exceptions system commitment violation Violations of commitments made by the system operator to create an environment well-suited to the task at hand. agent commitment violation Violations of commitments agents make to each other. infrastructure commitment violation Violations of commitments made by the infrastructure to provide Dependable communication and computation. collusion between contractor (ex. buyer) and matchmaker (ex. auctioneer) contractor (buyer) violates commitments subcontractor (seller) violates commitments find exception fix exception anticipate exception detect exception resolve exception avoid exception