Applications of Rules: earlier work on Agent Building Environment
Can view generally in terms of business processes, including workflow.
- rules are good to capture if-then conditionality esp. involving chaining.
Embeddable technology for building rule-based intelligent agent capabilities into applications.
Class of applications: filtering and routing of info items
- mail, news, Lotus Notes documents
- customer service / help desk
- workflow in manufacturing: design changes, plant floor alerts