David Policar


Last updated July 2000.
PDF version available.

  Functional and information architect, skilled at requirements synthesis and information design, looking for an excellent team building high-quality software tools in an informal environment.

  I learn quickly, work effectively (both alone and as part of a team), and can maintain a sense of humor and perspective under trying circumstances.

Functional Architect

Lucent Technologies
   Since July 1999

  Review and synthesize feature requirements for Arbor/BP, a high-end billing/customer care system.

  Coordinate domain leaders, product managers, and client deployment teams in estimating and prioritizing feature requests.

  Review designs for consistency with requirements and development standards.

  Define and document standards, development processes, and best practices.

Lead Writer

Kenan Systems/
Lucent Technologies

   September 1997
   to September 1999

  Revised existing and created new documents during biannual upgrades for two dozen printed and online documents, plus client-specific and internal documents as needed.

  Established documentation guidelines and managed work schedules for team of 4-5 writers.

  Reviewed and edited other writers' work for accuracy, consistency, and clarity.

  Recruited new writers and department manager.

  Provided after-hours technical support.

Technical Writer

Kenan Systems
   August 1995
   to August 1997

  Researched and documented new product features. Revised existing documents for completeness, accuracy, and usability.

  Created new documents and online help for product interfaces as needed.

  Developed Perl scripts to reformat documents and extract key information from databases, APIs, and engine code.

  Created and maintained standard FrameMaker templates for product documentation.

Various positions

Athena Design
   August 1993
   to July 1995

  Managed software development, technical support, quality assurance, training and documentation for 10-20 person NextStep, OS/2, and OpenDoc software shop.

  Designed user interface specification and wrote documentation and online help for OS/2 spreadsheet.

  Created bug report and enhancement request tracking system.

  Developed training and presentations for user groups, trade shows, and third-party resellers.

  Collaborated on advertising and collateral materials.

Project Officer

   September 1992
   to August 1993

  Project Officer for Electronic Communications.

  Designed and implemented training and support projects to encourage computer network use throughout Latin America and the Caribbean.

  Provided Internet training, documentation and technical support to other employees.

  Recruited and coordinated volunteer trainers.

Freelance consultant

Various organizations
   1991 and 1992

Variety of documentation, training, and systems administration tasks on UNIX, DOS, and Macintosh platforms:

Teaching assistant for Massachusetts Academy, a Brookline charter school.

Taught English as a Second Language for American Red Cross.

Taught chemistry, neuropsychology, cognitive science, critical thinking, and communications skills for MIT's Educational Studies Program.

System administrator and technical trainer for Harvard School of Health employees.

Founding member and stage manager for The Great Escape, a live-role-playing company.

Course developer, trainer, assistant training director, and technical writer for MIT's Project Athena.


Massachusetts Institute
   of Technology

   September 1986
   to September 1990

Bachelor of Science in Cognitive Science
   (GPA 3.9)

  Studies included neuroscience, perception, learning and information processing.

  Independent research in linguistics, development and social dynamics.

Technical skills

  Familiar with several operating systems (Mac OS, UNIX, VAX/VMS, Windows NT, OS/2 and NextStep) and more software packages than I'm prepared to list here.

  Can develop scripts in perl, UNIX shell, AppleScript and/or Visual Basic. Reading familiarity with C, C++, Smalltalk, and SQL. Electronic publication in PDF, HTML/CGI, WINHELP, and IPF.

Personal and professional skills

  Software architecture (requirements synthesis and software design review).

  Skilled technical writer, trainer, and public speaker; can address many different levels of sophistication and experience.

  Fluent Spanish speaker; some familiarity with Portuguese, German, and Hebrew.

  Broad scientific background in mathematics, chemistry and physics.

  Reliably produce high-quality output under deadline pressure.

  Operate independently, coordinate with a team, and cooperate with management as necessary.

  Conform to existing processes or define new ones as appropriate.

  Communicate status clearly and honestly; escalate problems when I can't resolve them. Friendly, approachable, willing to assist others.

  Innovative, creative problem solver.

  Original sense of humor, prone to obscure puns and correspondingly skilled at ducking quickly.


  Challenging but achievable job responsibilities.

  Enough variety to be interesting while still allowing me to build on earlier work.

  Informal work environment that expects and rewards achievement, supports diversity among individuals, and is prepared to explore alternatives to methods already in use.

  High standards of quality, both for employees and end products.

  Here are some more desiderata.