Talk Abstract for Harvard Econ/CompSci Seminar May 4, 2004, 4pm hosted by Prof. David Parkes, Computer Science, Harvard U. E-Services Knowledge Management on the New Generation Web: End-to-End Contracting and Business Process Automation Prof. Benjamin Grosof MIT Sloan Information Technologies group bgrosof@mit.edu http://ebusiness.mit.edu/bgrosof The new generation web, using XML and knowledge-based techniques, promises much deeper and cheaper business process automation, enabling much expanded e-services. We give a new technological approach to knowledge management for e-contracting and business process automation that combines the MIT Process Handbook with rule-based semantic web services, building upon our earlier work on web rules for e-contracting and trust. We give some new associated analysis of business and market evolution and strategies. In particular, we give a new roadmap for development of open shared knowledge bases about business processes and contracts, as a key element of industry infrastructure. Work supported in part by the Center for eBusiness @ MIT Vision Fund and a DARPA Agent Markup Language program award.